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Oath & Ember
Privacy Policy

Effective Date: February 20, 2025

Oath & Ember (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our website and services.

1. Information We Collect

We collect personal information that you voluntarily provide to us when:

  • Booking a coaching session or purchasing a package

  • Submitting inquiries via our website, email, or social media

  • Signing up for newsletters, free consultations, or other resources

  • Completing intake forms for coaching services

The types of personal information we may collect include:
✔ Name, email address, and phone number (for scheduling and communication)
✔ Billing details (processed securely through our payment provider)
✔ Coaching intake responses (to personalize your experience)
✔ Technical data (such as IP address, browser type, and pages visited) for website analytics

We do not collect sensitive financial data (e.g., credit card details) directly—our third-party payment processor handles transactions securely.

2. How We Use Your Information

We use your information to:

  • Process bookings, payments, and service requests

  • Provide customized coaching services tailored to your needs

  • Communicate with you regarding sessions, updates, and important notices

  • Improve our website, offerings, and client experience

  • Send newsletters or promotional content (only if you’ve opted in)

  • Maintain confidentiality and store session notes for service continuity

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. How We Protect Your Information

We implement industry-standard security measures to protect your personal data, including:

  • Secure payment processing via trusted third-party providers

  • Encrypted storage of client session notes and contact information

  • Restricted access to personal data (only authorized personnel)

Despite these safeguards, no data transmission over the internet can be 100% secure. You acknowledge that you share personal information at your own risk.

4. Third-Party Services & Cookies

Our website may use third-party tools (e.g., Google Analytics, Wix, Stripe/PayPal for payments) to enhance functionality. These services may collect non-personal data such as IP addresses, browsing behavior, and device information.

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Additionally, we may use cookies to improve website performance. You can adjust your browser settings to disable cookies if preferred.

5. Confidentiality in Coaching

  • All coaching sessions are confidential. Information shared will not be disclosed unless required by law.

  • We may store coaching notes securely to provide continuity in services.

  • Clients are encouraged to maintain their own records of insights gained during sessions.​

6. Your Rights & Choices

You have the right to:
✔ Request access to or correction of your personal data
✔ Opt-out of marketing emails at any time
✔ Request deletion of your personal data (where applicable by law)

To exercise any of these rights, contact us at info@oathandember.org

7. Data Retention

We retain client data for as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal obligations (e.g., financial records)

  • Provide service continuity for returning clients

Session notes are retained securely and may be deleted upon request.

8. Updates to This Policy

We reserve the right to update this Privacy Policy as needed. Any significant changes will be communicated via our website. Continued use of our services constitutes acceptance of these changes.

9. Contact Us

For questions about this Privacy Policy, your personal data, or coaching confidentiality, please contact:

info@oathandember.org or use Contact Us in the menu above.

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